Shipping Policy

1. Delivery Method

We use SF Express as our primary courier service.
Available delivery options may include:

• SF Express home delivery

• SF self-pickup at SF stations or pickup points

2. Delivery Areas

Delivery is available within the following areas:

• Hong Kong Island

• Kowloon

• New Territories

• Selected outlying and remote areas

Delivery methods and service availability for outlying or remote areas
are subject to the courier’s actual arrangements.
Self-pickup options or additional charges may apply in certain locations.

3. Order Processing Time

Orders are usually processed and dispatched within approximately 3–5 business days after payment confirmation,
excluding the order date, weekends, and public holidays.

4. Shipping Fees

Shipping fees are paid on delivery.
Shipping fees are calculated based on parcel weight:

• First 1 kg: HK$30

• Each additional 0.5 kg: HK$7

Fees may vary depending on the item’s weight, size, and delivery location.
The final shipping fee will be calculated according to the actual parcel weight
and collected by the courier upon delivery.

5. Delays & Special Circumstances

In cases of high order volume, public holidays, severe weather, or other force majeure events,
shipment or delivery may be delayed. Thank you for your understanding.

6. Pickup Notification Update

To enhance anti-fraud measures,
SF Express has fully adopted app push notifications as the primary method for pickup alerts.
SMS notifications are no longer in use.

If you do not receive a pickup notification,
please ensure that you have downloaded and logged in to the SF Express App.

For further assistance,
please contact SF Express customer service directly.

7. Additional Notes

• The Platform shall not be liable for any indirect loss caused by delivery delays

• All delivery arrangements are subject to information displayed at checkout
  and the latest announcements on the Platform