常見問題
Frequently Asked Questions
Q1｜支援哪些付款方式？
What payment methods are accepted?
目前僅支援 線上付款。
支援付款方式包括：
信用卡（VISA、Mastercard、JCB）
Apple Pay
轉數快 FPS
支付寶（HK）
微信支付
We accept online payment only.
Accepted payment methods include:
Credit Card（VISA、Mastercard、JCB）
Apple Pay
FPS
Alipay (HK)
WeChat Pay
Q2｜有沒有貨到付款？
Do you offer cash on delivery?
目前不設貨到付款服務。
所有訂單需於網上完成付款後，方會安排出貨。
Cash on delivery is not available.
Orders will be processed only after online payment is completed.
Q3｜下單後多久會出貨？
When will my order be shipped?
訂單完成付款後，
一般會於 約 2-3 個工作天內 安排出貨（不包括訂購當天、星期六、星期日及公眾假期）。
Orders are usually dispatched within approximately 2-3 business days after payment confirmation,
excluding the order date, weekends, and public holidays.
Q4｜運費如何計算？
How is shipping calculated?
本平台採用 運費到付 方式。
實際運費將由物流公司於收貨時向收件人收取，
費用視乎商品重量、體積及配送地區而定。
Shipping is paid on delivery.
The courier will collect the shipping fee upon delivery.
Fees may vary depending on the item’s weight, size, and delivery location.
Q5｜使用哪一間物流公司？
Which courier service do you use?
本平台使用 順豐速運（SF Express） 作配送服務，
並提供順豐派送或順豐自取點取貨（如適用）。
We use SF Express for delivery,
with home delivery or SF self-pickup options where applicable.
Q6｜可以退貨或換貨嗎？
Do you offer returns or exchanges?
我們提供 7 天退貨保障（受條款及細則約束，部分商品不適用）。
如需退貨或換貨，請於收貨後 7 天內 先聯絡客服確認。
We offer a 7-day return guarantee, subject to our Terms & Conditions.
Certain items may not be eligible.
Please contact our customer service within 7 days of receiving the item before requesting a return or exchange.
Q7｜哪些情況不接受退換？
Which items are not eligible for return or exchange?
以下情況一般 不接受退貨或換貨：
超過 7 天退貨保障期限
因個人喜好、主觀感受或非商品品質問題
商品已使用、有人為損壞或影響二次銷售
商品包裝不完整、缺少配件或標籤
個人衛生用品
已清楚標明「不設退換」之商品
Returns or exchanges will generally not be accepted under the following circumstances:
Requests made after the 7-day return period
Due to personal preference, subjective perception, or reasons not related to product quality
Items that have been used, damaged, or altered
Incomplete packaging, missing accessories, or tags
Personal hygiene products
Items clearly marked as non-returnable or non-exchangeable
Q8｜退貨運費如何處理？
Who pays for return shipping?
如因非商品瑕疵原因退貨，
相關運費將由顧客自行承擔。
For returns not due to product defects,
return shipping costs will be borne by the customer.
Q9｜如何申請退換貨？
How do I request a return or exchange?
請先透過 WhatsApp 聯絡客服，
提供訂單編號、退換貨原因及商品照片，
客服確認後將協助後續處理。
Please contact our customer service via WhatsApp,
provide your order number, reason, and product photos.
Our team will assist after verification.
