Frequently Asked Questions
(English Version)
Q1｜What payment methods are accepted?
We accept online payment only.
Accepted payment methods include:
Credit Card (VISA, Mastercard, JCB)
Apple Pay
FPS
Alipay (HK)
WeChat Pay
Q2｜Do you offer cash on delivery?
Cash on delivery is not available.
Orders will be processed only after online payment is completed.
Q3｜When will my order be shipped?
Orders are usually dispatched within approximately 3–5 business days after payment confirmation,
excluding the order date, weekends, and public holidays.
Q4｜How is shipping calculated?
Shipping fees are paid on delivery.
Shipping fees are calculated based on parcel weight:
First 1 kg: HK$30
Each additional 0.5 kg: HK$7
The courier will collect the shipping fee upon delivery.
Fees may vary depending on the item’s weight, size, and delivery location.
Q5｜Which courier service do you use?
We use SF Express for delivery,
with home delivery or SF self-pickup options where applicable.
Q6｜Do you offer returns or exchanges?
We offer a 7-day return guarantee, subject to our Terms & Conditions.
Certain items may not be eligible.
Please contact our customer service within 7 days of receiving the item before requesting a return or exchange.
Q7｜Which items are not eligible for return or exchange?
Returns or exchanges will generally not be accepted under the following circumstances:
Requests made after the 7-day return period
Due to personal preference, subjective perception, or reasons not related to product quality
Items that have been used, damaged, or altered
Incomplete packaging, missing accessories, or tags
Personal hygiene products
Items clearly marked as non-returnable or non-exchangeable
Q8｜Who pays for return shipping?
For returns not due to product defects,
return shipping costs will be borne by the customer.
Q9｜How do I request a return or exchange?
Please contact our customer service via WhatsApp,
and provide your order number, reason for return or exchange, and product photos.
Our team will assist after verification.
